> ## Documentation Index > Fetch the complete documentation index at: https://docs.agentdesk.team/llms.txt > Use this file to discover all available pages before exploring further. # Error messages > Look up a message shown by AgentDesk: what it means and what to do next. Find the message (or part of it) that AgentDesk shows. For a problem without a message, see [Troubleshooting](/user-guide/troubleshooting). ## Sign-in and account | Message | Meaning | What to do | | - | - | - | | **Your account is waiting for Platform Admin approval.** | Your sign-up is not approved yet. | Wait for approval, then choose **Try again**. | | **Your request to access AgentDesk was rejected.** | Access was refused or revoked. | Contact your administrator. | | **Email or password is incorrect.** | The credentials do not match. | Check them, or use **Forgot password?**. | | **This link has expired** | The email link is too old or already used. | Request a new sign-up or password reset email. | | **Your session is no longer valid** | Your sign-in expired. | Sign in again; onboarding continues from the saved step. | | **AgentDesk Server is unavailable.** | A temporary server problem or an update in progress. | Wait a few minutes, then **Try again** or reload. | ## Workspace access and billing | Message | Meaning | What to do | | - | - | - | | **AgentDesk workspace could not be loaded.** | No workspace yet, or it failed to load. | Choose **Try again**. Without a workspace, finish onboarding. | | **Your trial has ended.** / **Your subscription has expired.** / **Workspace access is paused for billing.** | Billing paused the workspace. | See [Billing and plans](/user-guide/billing-plans). | | **Your plan is active. The workspace is restarting.** | The runtime is starting again. | Wait, then check again. | | **Unable to check workspace access.** | The access check failed. | Check again. | | **You no longer have access to this workspace.** | You were removed from the workspace. | Contact its administrator or switch workspace. | | **Execution resources are approaching the limit** | The workspace runtime is almost full. | Wait for running work to finish, or upgrade. | | **Queued · Workspace runtime full** | All parallel run slots are busy. | The message runs at its position; cancel it or upgrade to run more at once. | | **A process ran out of memory during this turn** | The turn used more memory than the plan allows. | Retry with a smaller request, or upgrade. | ## Chat and agents | Message | Meaning | What to do | | - | - | - | | **Read-only conversation** | Your role can view this session but not send. | Open your own session. | | **Preparing your conversation** | Chat permissions are being checked. | Wait a few seconds. | | **Visibility is fixed after the first message is sent.** | Privacy cannot change after the first message. | Start a new session with the visibility you need. | | **Fast is not available for this model. Using Normal.** | The model has no Fast mode. | Choose another model if you need Fast. | | **You can view the effective settings, but your role cannot change them.** | Model settings are read-only for your role. | Ask an administrator. | | **Setup failed** (under an agent name) | The agent could not be prepared. | Open the agent menu and choose **Retry setup**. | ## Projects and tasks | Message | Meaning | What to do | | - | - | - | | **Assign an agent to enable chat** | The task has no agent assignee. | Set an agent as the assignee. | | **Assign an assignee before moving this task to In Progress.** | In Progress needs an assignee. | Assign it first. | | **Change was not applied.** | The server refused the change. | Read the reason, reload the task and choose a valid status (see [Waiting and Blocked tasks](/user-guide/waiting-blocked)). | | **Upgrade to create a new project** | The plan's project limit is reached. | Upgrade or restore billing. | | **You do not have permission to create projects.** | Your role cannot create projects. | Ask an administrator. | ## Files, Git and Drive | Message | Meaning | What to do | | - | - | - | | **Your workspace role does not have access to Files.** | Your role has no Files permission. | Ask an administrator for Files access. | | **File Explorer could not connect** | Files could not reach the workspace. | Retry. | | **Reconnect required** (Google Drive) | Google access expired. | Reconnect Google Drive. | | **In sync scope — no item result reported** | No per-file result yet. | Do not treat it as synced; open the sync details. | | **This project folder is not a Git repository** | The panel folder has no repository. | Ask an agent to clone or initialize the intended folder. | | **Workspace execution is unavailable** | The runtime cannot run commands now. | Check the workspace runtime and your permissions. | ## Wiki, usage and notifications | Message | Meaning | What to do | | - | - | - | | **Wiki is not included in this plan** | The plan has no Wiki. | View plans. If you opened a settings page by URL, open it from Workspace settings instead. | | **Wiki changes are paused** | Billing paused edits. | Restore billing. | | **Cost details restricted** / **Usage permission required** | Your role cannot see billing or usage. | Ask an administrator. | | **Not reported** (cost) | No cost data was reported. | It does not mean the usage was free. | | **Usage data may be stale** | The last usage collection failed. | Refresh later. | | **This notification target is no longer available.** | The item was removed or you lost access. | Nothing to open from this notification. | | **Page not found** | Wrong address or no permission. | Go back and check the workspace. | ## Report an error Tell Cherry, the AgentDesk Assistant in Chat: what you did, what you expected, what happened, the time, and the workspace, project or task ID. Include the message text or a screenshot with private data hidden. Never send passwords, tokens or keys. 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