Working with agents
AgentDesk is designed around a team of agents. Each agent has a role, context, and session. Choosing the right agent helps keep work focused.Agent vs assignee
Choosing the right agent
Avoiding confusion
- Check which agent is selected before sending a message.
- Keep follow-up questions in the same relevant agent conversation when possible.
- If you want another agent to review or continue work, say that explicitly.
- If an agent seems to be missing context, reference the task id or attach/link the relevant file.
What should be visible
When an agent is working on something, you should be able to see:- The task or subtask being worked on.
- The assignee.
- The current next action.
- Whether the task is active, waiting, blocked, or done.
- Evidence or output when the task is complete.