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Working with agents

AgentDesk is designed around a team of agents. Each agent has a role, context, and session. Choosing the right agent helps keep work focused.

Agent vs assignee

Choosing the right agent

Avoiding confusion

  • Check which agent is selected before sending a message.
  • Keep follow-up questions in the same relevant agent conversation when possible.
  • If you want another agent to review or continue work, say that explicitly.
  • If an agent seems to be missing context, reference the task id or attach/link the relevant file.

What should be visible

When an agent is working on something, you should be able to see:
  • The task or subtask being worked on.
  • The assignee.
  • The current next action.
  • Whether the task is active, waiting, blocked, or done.
  • Evidence or output when the task is complete.